Privacy Policy
As an internet based business Rainbow Bridge Pets is committed to responsibly manage and treat with the utmost respect and confidentiality any information collected during the course of your visit to our site. We make every effort to limit the collection and use of data to a level enabling us to maintain a superior level of service to you, our customers.
This policy outlines:
what information we collect and how it is collected
what we do with any personal information received and,
how we ensure information is treated in accordance with the Privacy Act.
Information Collected
At all times there is no obligation for any visitor to our site to provide us with personal information (unless it is a necessary requirement to fulfil an order or to provide another customer service function).
Customer delivery and contact details are stored and purchase history details may also be collected.
Use of Information Collected
All information collected through the course of normal business dealings will remain confidential.
Rainbow Bridge Pets does not disclose personal information to any other organisations unless the owner of that information has given their consent.
We only use the information for processing orders or for internal marketing purposes which may include:
fulfilment of orders
statistical analysis of customer shopping habits, interests, and preferences
analysis of relevance of our special offers and promotions and,
sending information about promotions & products.
Security of Information Collected
Rainbow Bridge Pets takes all reasonable precautions to ensure that any personal information received is kept confidential.
For sending information and delivery of orders placed it is necessary to disclose some personal information to third parties such as delivery contractors.
We take appropriate steps to ensure our suppliers only use the information provided to them for the relevant purpose.ﾠNo personal information will be disclosed to any other third party without your consent.ﾠWe will never disclose your payment details to these third parties.
Consent
Customers who do not wish to have their personal information used for marketing by Rainbow Bridge Pets are able to indicate this at the time of purchase or any other point of contact with a representative of our company.
Website and E-mail
We do not send unsolicited e-mails and every e-mail sent will provide an opportunity for the receiver to be removed from further mailings.
The Rainbow Bridge Pets website uses cookies which are small amounts of information stored on the users computer by our server.
Cookies identify the users browser but do not identify any personal or sensitive information.
Cookies can be disabled by the you, the user, by going to the preferences or options menus in your browser, however, we recommend that you do not disable cookies as this will allow for a better and faster experience when you return to Rainbow Bridge Pets.
Our website utilises SSL (Secure Sockets Layer) technology, credit card and other sensitive information is encrypted to minimise possible misuse by third parties. A padlock/key is displayed on the lower right hand corner of your screen when the SSL technology is in action this is your assurance that you are dealing with a secure site. By "double-clicking" on the padlock it is possible to confirm the certificate of authenticity.
Access to personal information
You may request details the personal information we hold on you by sending a signed written request to our customer service department. Provided the information requested meets the requirements under the Privacy Act we will endeavour to respond within fourteen (14) days. If, in the unlikely instance, the request does not meet the requirements we will advise accordingly.
Any personal information provided may be corrected or brought up to date at any time. For privacy and accuracy reasons Rainbow Bridge Pets relies on the customer to provide any changes or updates to individual information.
Information Security
Any personal information held on the Rainbow Bridge Pets network has security measures in place to protect it from unauthorised third party access and there are internal levels of security in place to ensure information of a sensitive nature is only accessible by authorised members of staff. We never store your payment card details on our system.
Other Websites
This site may contain links to other sites of third parties. We are not responsible for the content or privacy practices a sites.
Changes to Policy
We may change or update this policy from time to time to address any changes in legislation and to continue to responsibly manage and protect personal information.
Contact Information
If you need to contact us, please email us using the link on the store page, alternatively, you can write to us at 131 Balcombe Road, Horley, Surrey, RH6 9BX.
