Frequently Asked Questions

We are still delivering as normal, but in light of the spread of COVID-19 we’re taking all necessary precautions to keep our customers and colleagues safe.

The extra measures in place mean it may take longer than usual to create and deliver your memorial, but we’re doing everything we can to deliver your order as quickly as possible. We really appreciate your patience and understanding.

Our memorials are designed to be accessed through the base of the product. If you find it necessary, place the memorial on a cushioned surface ensuring that any protruding features such as ears are well protected.

Wooden items have a base plate that will unscrew, on our other memorials you will need to gently prize the lid open with a flat blade screwdriver. Next, place the cremains within the bag provided and gently insert into the memorial. Finally, secure the ashes inside with the supplied bung ensuring there is a tight seal. The memorial is now ready to be placed.

Occasionally some black residue caused from the production process may leave marks on your hands. This is nothing to worry about and will wash off quickly with soap and water.

Our memorials are made from a variety of materials. The metallic effect on our Dog and Cat caskets/urns are made through a special resign designed to be long lasting and strong enough to withstand the elements in a setting such as the garden.

Wooden memorials – These are designed for indoor use only. Clean gently with a non-abrasive wooden polish. It is advised to test on small area first before applying to the rest of the memorial.

Resin memorials – Designed for both indoor and outdoor use, these products require little maintenance to stand the test of time. Clean occasionally with a small sponge.

We offer a range of coffins made from a variety of materials. Please use the table below to help aid you in selecting the right coffin size for your needs.

Please be aware that these are approximate recommendations. Check the internal measurements on product pages before purchasing and if in doubt please do contact us – we would love to help.

Whilst there are a number of restrictions within the UK regarding pet burial, you are allowed to bury a pet in your garden. Here are the guidelines you must adhere to when burying a pet:

• You may only bury a pet within the grounds of your own home, in land that you own. You may not bury a pet in land that you rent, or in a public place such as a park.
• Your burial site must not be near any water sources, or underground pipes.
• There must be at least three feet of soil above your coffin, though this may be reduced to two feet in heavier/denser soils. (This also ensures your pet remains undisturbed by scavenging animals such as foxes).
• The pet’s remains must not be hazardous to human health. (Though a very rare occurrence, a vet may refuse to release remains for burial if certain controlled drugs have been used).

Although not a legal requirement, we also recommend avoiding locations that might be disturbed in the future, such as flower beds. If you would appreciate extra peace of mind, additional security, or may move house in the future, we offer Zinc Lining on a number of our coffins.

If you have any questions or would like more advice about the burial of your pet, please do contact us.

A zinc lined coffin is a casket that has had the inner structure lined with zinc in order to preserve the coffins integrity. Whilst the outer casket will biodegrade, the inner lining will remain intact for many more years.

We would recommend a zinc lined coffin to customers who are likely to move house or would appreciate the additional security. Please ensure extra care is taken when removing a zinc lined coffin that has been buried.

If you have any questions about whether zinc lining might be right for you, please do contact us.

Our coffins are carefully wrapped and packaged using premium materials in our workshop. They are then collected from us and sent using a trusted signed courier service.

Our largest Size ‘E’ wooden coffin is only suitable for collection directly from our workshop in Charlwood. Please contact us for details before placing your order.

We ship our products all over the world! If you live outside the UK and have any questions about our international shipping, please do contact us.

We proudly handcraft over 80% of our memorials and aim create and send each piece as soon as possible. Should a significant delay arise, we will do our best to provide you with timely updates.

For our pet coffins we do our best to prepare and dispatch your order as quickly as we can: typically our smaller coffins are sent next day on a 24 hour tracked courier service whilst our larger coffins are sent on a 48 hour service.

We know that sometimes you need your memorial for certain occasions quickly, such as for pet funerals. We are more than happy to discuss this with you if you need something done as soon as possible so please call us on 0333 344 3491 and we will try and meet your requirements as best as possible.

Once we have processed and manufactured your order it is carefully package using tried and tested methods we have refined over the years and passed on to our carrier service.

For orders within the UK mainland, deliveries should be made within a few working days of being sent. For orders further afield, this may take up to 10 working days. Once your product has been shipped, you can use the tracking number provided to locate your item.

If you have any further questions about your delivery, please contact us.

Due to the variety of our products, we do not charge a flat fee for delivery but charge according to the size and weight of the item. For the majority of our memorials, this is usually between £7-10 to deliver within the UK.

Shipping for our coffins ranges from £12.50 – £22.50 depending on the size and material of the coffin.

Our small team proudly make each of our memorials to order. Unfortunately these can sometime take a little bit longer to make in order to ensure they are up to our standards.

If you have any concerns about your order or its manufacturing, please do contact us and we’ll be happy to let you know where your product is and when you might be able to expect it. 

We are continually working to perfect our packaging process and take great care to ensure all our memorials are suitably protected for their travels around the world. However, if you find that your memorial has arrived damaged, please email with us immediately with photos so we can resolve the issue as soon as possible.

If you would like to change or cancel your order you will need to contact us via our email address or telephone number as soon as possible. Unfortunately if we have started producing your memorial we will be unable to offer you a refund.

Debit/Credit Cards

We accept most major debit and credit cards. Please enter these details on checkout.